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TravelersBox gears up for its foray into China
05/04/2017
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10:31:49 AM
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TravelersBox operates kiosks at airports that allow travelers to convert their leftover foreign currency into digital money. The company hopes the Chinese travelers, too, will like the idea.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Ten hotel trends to shape guest experience in 2017
01/04/2017
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8:30:45 PM
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Now that we’ve advanced enough to know how to collect or mine data, it’s up to the hotel industry to know what to do with that information.
It’s not just about big data, leverage small data, too
01/05/2017
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9:17:34 AM
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Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
The Price of Airline Loyalty
10/28/2016
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9:44:16 AM
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The final panel at the Airline Distribution Conference discusses the price of loyalty programs and what benefits it can bring to both airlines and consumers.
Traveler satisfaction tops the corporate travel wishlist
08/09/2016
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8:10:29 PM
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GBTA 2016 points out that balancing business travelers’ needs for familiar consumer-like booking experiences, with their companies’ needs to manage cost and ensure traveler safety was clearly a top concern.
The disappointing life of hotel industry booking site Room Key
07/12/2016
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10:33:19 AM
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Room Key, launched in January 2012, is the brainchild of six major hotel chains. However, it turns out to be a disappointment due to unreasonable profit model, limited marketing budget and pop-under ads.
The most innovative of them all
09/02/2016
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8:36:56 PM
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Seven companies beat out hundreds of others attenended China Travel Innovation Challenge at the 2016 TravelDaily Conference for a chance to win this year’s coveted title.
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